Terms of Service

Version of September 27, 2026 · Privacy Policy · Data Processing Terms · Cookie Policy

1. Who provides the service

Kalimenu (kalimenu.com) is provided by , ("we", "the Provider"). Contact: , .

2. Who it is for

The service is for businesses only (restaurants, bars, cafés, hotels and similar), not for consumers. By signing up you confirm that you act on behalf of a business and are authorized to bind it.

3. The service

Kalimenu provides a digital menu, ordering from the table, server calls, staff screens, kitchen tickets, check copies and related tools, in the browser and without installation. The features of each plan are described on the pricing page.

3a. Payments by your guests

Paying the check from the guest's phone is not yet available in the United States. Guests pay you as they do today, and you ring up the check on your own point-of-sale system. A "room charge" is a note for the room's bill, which you settle at check-out.

4. Trial, subscription and billing

• Every new account has a free 14-day trial without a credit card. If you don't choose a plan, your menu stops showing to guests when the trial ends. Your data is kept.
• Subscriptions are billed in advance, monthly or yearly, by card through Stripe, in US dollars, and renew automatically until you cancel. Prices exclude sales tax, which is added where it applies.
• You can cancel or pause your subscription at any time from Admin → Subscription. Cancellation takes effect at the end of the paid period. Amounts for a period that has already started are not refunded, unless the law requires it.
• If a payment fails, the service may be limited until it is settled.
• Price changes are announced by e-mail at least 30 days before they apply and affect the next billing period.

5. Your responsibilities

• Menu content: you are responsible for the accuracy of dishes, prices, translations and in particular allergen information, and for complying with local rules on menus and price display (for example food allergy notices and consumer advisories for raw or undercooked food). The menu shows by default that prices do not include sales tax, the allergy notice and the consumer advisory.
• Guest information: you use the information of your guests (for example the name and phone number of pick-up orders) only to serve their order.
• Sales and taxes: kitchen tickets and check copies printed by Kalimenu are not sales receipts or tax documents. You are responsible for recording sales and collecting and remitting sales tax through your own point-of-sale system.
• Access: keep your password and your staff PINs safe; you are responsible for what is done with them. PINs work only on devices you have approved with your password; if a device is lost or someone leaves, use "Sign out all devices" and change the PINs.
• Lawful use: do not use the service for unlawful content, to infringe the rights of others or to attempt to breach its security.

6. Intellectual property

The software, trademark and design of Kalimenu belong to the Provider. Content you upload (menus, photos, logo) remains yours. You give us permission to store and display it only to provide the service, and you confirm that you have the right to use it.

7. Personal data

For the data of your guests and staff, the Provider acts as a service provider (processor) under the Data Processing Terms, which are part of these terms. For your own data as a customer, our Privacy Policy applies.

8. Availability and liability

• We make every reasonable effort for continuous and secure operation, but we do not guarantee uninterrupted or error-free operation, for example because of maintenance, network problems or third-party providers.
• During an interruption, you serve your guests the usual way (printed menu, orders taken by your staff).
• Except in cases of fraud or gross negligence, the Provider's liability is limited to the amount you paid in the last 12 months. The Provider is not liable for lost profits or indirect damages.

9. Termination and deletion

• You can download all your data and delete your account from Admin → Subscription. Deletion is permanent and cancels the subscription.
• The Provider may suspend or terminate an account in case of a serious breach of these terms or non-payment, after informing you, unless immediate action is needed for the security of the service.
• Accounts without an active subscription for more than 12 months may be deleted, with 30 days' notice to your e-mail.

10. Changes to these terms

Material changes are announced by e-mail at least 30 days before they take effect. If you don't agree, you can cancel before they apply.

11. Governing law

These terms are governed by the laws of Greece, where the Provider is established. Disputes are settled by the courts of the Provider's registered office, without prejudice to any mandatory rights you have under the law of your state.